Job Title: Customer Support Executive - Canada Voice Process

Location: Technopark, Trivandrum

Experience: 2 to 4 years

Shift Timings:

Hours of Operation:

Sunday to Thursday: 10:30 AM - 1:00 AM CST

Friday & Saturday: 10:30 AM - 3:00 AM CST

Qualifications: Graduation in any stream

Job Summary:

We are looking for a dynamic and customer-focused individual to join our team as a Customer Support Executive (Canada -Voice Process). In this role, you will handle voice support for customers of a pizza chain, delivering excellent service and ensuring customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound calls with customers in the Canada region.

- Assist customers with inquiries related to menu items, pricing, delivery, and order taking.

- Resolve customer complaints or concerns in a professional and timely manner.

- Log all interactions in the system accurately and comprehensively.

- Provide detailed information about promotions, deals, and new products.

- Process orders, track deliveries, and troubleshoot issues as needed.

- Maintain extensive product knowledge to offer effective solutions.

- Follow company policies and ensure consistent, high-quality customer service.

- Collaborate with teams to enhance service delivery and customer experience.

- Maintain a positive, empathetic, and professional demeanour with customers.

- Monitor and handle emails and social media inquiries when required.

Required Skills and Qualifications:

- Proven customer support experience, preferably in a call centre or BPO environment.

- Excellent communication skills, both verbal and written, in English.

- Familiarity with the Canadian market is an advantage.

- Strong multitasking skills and ability to meet deadlines.

- Proficiency with customer service software, CRM tools, and other systems.

- Effective problem-solving skills with professionalism in handling challenges.

- Capable of working in a fast-paced environment with high call volumes.

- Flexibility to work rotating shifts, including weekends and holidays.

What We Offer

- Opportunity to work with a leading ITES company and global clients.

- Exposure to advanced customer experience management practices.

- A collaborative and supportive work environment at Technopark, Thiruvananthapuram.

- Join Phykon and become part of an enthusiastic team dedicated to delivering high-quality customer support.