PhonePe - Key Account Manager - Offline Sales

Key Account Manager :

About Us :

- PhonePe is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again.

- We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and crossed 2 bn transactions on its platform in 2019. We have customer base of 150+ mm users and 6 mm merchants live on our platform.

Summary : The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle.

Responsibilities :

- The Key Account Manager will be responsible for driving renewals of our merchants and ensuring that they derive maximum value from the use of PhonePe.

- To achieve this, the account manager will interact regularly with the merchants and build a strong lasting relationship and drives improvements to the merchant's usage of PhonePe and drives adoption of new features that help merchants.

- To work as a single point of contact between merchant & PhonePe to understand the merchant's requirement and offer solutions within the deadline

- To engage with merchants on a regular basis to build a long-lasting relationship

- Maintaining good relationships and finding opportunities for upsells to offer all in one solution

- Account management

- Acquire new merchants

- Manage schedule and prioritize well, in order to meet deadlines

Requirements :

- MBA from Tier 2/3 campus with excellent academic record

- Proven working experience of 3-5 years in sales/business development with at-least 3 year in modern trade / Key account management

- Strong ethics and discretion while dealing with customers

- Drive for result, able to demonstrate/quantify success relative to established targets and metrics

- Strong bias for action, problem solving and ownership

- Ability to develop strong relationships with stakeholders

- Exposure to start up environment is an added advantage. 

- Ability to prioritize among competing tasks 

- Keen attention to detail and adherence to deadlines. 

- Excellent listening, negotiation and presentation skills

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