HR Manager at Connex Global Communication Inc. - PhoneBox
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PhoneBox - Customer Service Role (0-5 yrs)
Customer Service Representative
- Receiving and processing inquiries for account changes and customer care topics over phone, live chat, email, and SMS texts
- Follow and respond to inquiries based on guidelines provided by customer care manager
- Respond to inquiries in a timely and professional manner
- Assist management with administrative duties
- Process payment related duties and assist in managing inventory of devices and SIM cards
- Ensure that all communications are returned/responded to within 24 hours or by the next business day to maintain efficient information flow
- Process online activations, suspensions, restoration, and other account changes following guidelines in timely manner
- Reporting concerned items daily to the manager and write the weekly report on tasks performed and expectations for next week.
- Maintaining information on clients account on company's database
Job Requirement :
- Minimum education requirement is a secondary school
- Have a minimum experiences in Home Internet field or used to work at a Home internet company in Canada is a MUST.
- General office/administrative skills, with above-average writing skills
- Fluent in English proficiency, written and verbal
- Good communication and relationship-building skills in multicultural workplace
- Handle customer inquiries, complaints, billing questions and payment issues/services
- We thank you for your application; however, only candidates selected for an interview will be contacted.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
