Senior Executive - Talent Acquisition at V - Konnect Associates
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Phone Banking Role - Telesales (0-8 yrs)
Phone Banking - Bank
- Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions
- Deepening of customer portfolio level benchmarks
- Manage Issues and Maintain complete relationship record for assigned customer accounts
- Enhancing customer wallet size
- Profiling Customer to increase wallet share .
- Engaging to capture customer banking habits and inducing to make primary relationship
- Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship
- Ensuring that customer scope is done and products targeted accordingly
- Service to Sales approach established for deepening relationship with family members and associates which have been grouped together
- Acquisition of New To Bank Customers
- To acquire new to bank customers from leads generated through marketing channel and various campaigns
- Referrals generated from existing customers
- Penetration of products across family groups
- Customer Query and Complaint resolution
- Ensure query resolution of the customers by coordinating with service and operations team
- Resolving all complaints received from preferred customers within the stipulated TATs
- Fulfillment of other objectives
- To actively participate and contribute in fulfillment of other time bound objectives that department or organisation may initiate from time to time
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