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05/03 Priyal Dedhia
HR Manager at Qween Network

Views:26 Applications:5 Rec. Actions:Recruiter Actions:0

Phone Banking Officer - Customer Service (1-3 yrs)

Mumbai/Navi Mumbai Job Code: 315627

Phone Banking Officer (Work from Office)- Mumbai.

- Assistant Manager - upto 5lpa - Graduates with 2+ year of experience

- Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/night .It will be rotational.

Walk in drive interview on - 26to28 Feb 2024

- Has To Be A Graduate


Urgently Hiring for :

1. Role - Phone Banking officer

2. Process Voice Process/Inbound Calls/approx. 80-100 calls per day (Work From Office)

3. Job Type Full Time

4. Industry : Banking

5. Location : vile parle, Mumbai

6. This role is rotational shift and week offs - 24/7 rotational shifts. Work hours for Women - 6:30 am to 9:30 Pm - rotational shifts, 1 days week off on rotational basis

7. Week offs Any Random 1 days off / No Fixed Consecutive Offs

8. Eligibility : Fluent in English and must be a Graduate /Post Graduate/ Fresher .

Key Responsibilities :

- Be the best for our customers by

- Displaying complete onus to customers' queries / problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

- Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

- Cross-sell/upsell set products like

- Loans and mortgages

- Priority/elite accounts

Qualifications :

Optimal qualification for success on the job is:

- Graduate or Postgraduate from a recognized institution.

- 1-3 years relevant role in voice customer service.

Role Proficiencies :

For successful execution of the job, the candidate should possess the following :

- Proficiency in systems related to Banking transactions and services.

- Good communication skills in both English and local language.

- Excellent lead generation and conversion skill.

- Ability to handle pressure and meet deadlines.

- Ability to successfully work as a part of a team.

- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Prerna Goyal
HR Recruiter
Qween Network LLP

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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