Key Responsibilities :

- Self-motivated and proactive, with the ability to work independently from a remote location.

- Establishing and nurturing strong relationships with key decision- makers at large merchant accounts, understanding their business needs and goals.

- Identifying opportunities to cross-sell and upsell Pay Phi products and services to existing clients, maximizing their wallet share both GTV and revenue generation.

- Proactively addressing client concerns, resolving issues, and ensuring high customer satisfaction to prevent churn.

- Working closely with internal teams like product, marketing, and customer service to ensure smooth implementation and client support.

- Analyse data trends and client performance based on defined key performance indicators.

- Coordinate virtually with cross-functional teams (product, operations, and technology) to ensure smooth implementation and integration of payment solutions.

- Provide regular updates on milestones, and forecasts while working remotely.

- Should be proactive in conducting meetings and visiting merchants on a regular basis.

- Should be able to lead re- negotiations for contracts, pricing, and commercials, ensuring mutual benefits and alignment with company objectives on pricing strategy ( net Income)

- Excellent analytical skill.

Personal Attributes

- High sense of integrity, diligence and accuracy especially when forecasting business outcomes (to protect company from volatility in financial planning and resultant adverse impact on stakeholders)

- Highly self-motivated and proactive, with the ability to work independently from a remote location (if necessary).

- Well organized in thought and action, with diligence to follow through for completion of identified initiatives

- Hybrid of a solo player (self- motivation & diligence) and team player (for collaborative actions)

- High sense of ownership and accountability

- Very good communication in English (Hindi and one other Indian language, in addition, would be beneficial)

- Very good negotiation skills (commercial and collaboration)

Experience - 2-12 Yrs

Job Location - Kolkata, Odisha, Bengaluru(Remote)

Work Mode - Work from Home

Shifts - General Shift

Work days - 5 days

Quantification - Graduation full time mandatory

Domain - Payment/Card/Banking/BFSI/ Retail Payments

Job Type - Full Time

Notice period - Immediate or 30 days