- Take care of day-to-day operations in the customer service department.

- Respond to customer service issues or queries in a timely manner as per defined SOPs. The queries can come through any of these channels - Live Chat, Inbound Calls, Call Requests,Email/Tickets

- Create effective customer service procedures, policies, and standards.

- Calls also need to be regularly monitored to ensure that team is working effectively.

- Develop customer satisfaction goals and coordinate with the internal teams (Tech, Operations, Marketing) to meet them on a steady basis.

Duties and Responsibilities :

- Address customer queries and concerns during pre onboarding and post onboarding requests

- Day-to-Day Customer Management for customizations, address changes, subscription assistance

- Retaining customers who choose to drop and identifying potential solutions

- Closely coordinate with the technical and operations team for any specific customer requests, delivery times, food quality and quantity issues.

- Improve customer service experience, create engaged customers and facilitate organic growth

- Taking ownership of customers issues and following problems through to resolution

- Keep accurate records and document customer service actions and discussions

- Analyse statistics and compile accurate reports

- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

- Maintain an orderly workflow according to priorities

Skills and Attributes Required :

- Ability to communicate in a soft spoken and focussed manner to be able to address customer feedback/ concerns

- Ability to work flexible working patterns to meet business needs

- The ability to build and develop strong customer relationships

- The ability to work as part of a talented team or on own initiative

- Strong organisational skills and the ability to work in a fast paced, pressured environment

Requirements :

1. Laptop is must

2. Should have experience of handling a team as a Customer Support Specialist or similar CS role

3. Excellent communication skill

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.