Job Overview :

- Take care of day-to-day operations in the customer service department.

- Respond to customer service issues or queries in a timely manner as per defined SOPs. The queries can come through any of these channels - Live Chat, Inbound Calls, Outbound Call Requests, Email/Tickets

Duties and Responsibilities : 

- Address customer queries and concerns during pre onboarding and post onboarding requests over call/chat/email

- Day-to-Day Customer Management for customizations, address changes, subscription assistance

- Calling/Emailing to retain customers who choose to drop and identifying potential solutions

- Closely coordinate with the technical and operations team for any specific customer requests, delivery times, food quality and quantity issues.

- Improve customer service experience, create engaged customers and facilitate organic growth by building rapport and getting referrals

- Taking ownership of customers issues and following problems through to resolution

- Keep accurate records and document customer service actions and discussions

- Maintain an orderly workflow according to priorities

Skills and Attributes Required :

- Ability to communicate in a soft spoken and focused manner to be able to address customer feedback/ concerns

- Ability to work flexible working patterns to meet business needs

- The ability to build and develop strong customer relationships

- The ability to work as part of a talented team or on own initiative

- Strong organizational skills and the ability to work in a fast paced, pressured environment

Working Hours :

Actual working hours will be standard full time but sporadic as inbound requests can't be constrained. The official support hours will be 8AM to 10PM so one will have to provide support during these hours. Here's the kind of SLA we follow: live chat requests must be addressed immediately (within 10 seconds), emails must be responded within 30 minutes and inbound calls must not be missed.

You will be part of a team to meet above SLA standards.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.