Develops and maintains long-term business relationships by serving as an internal advocate and client liaison.

What is this job all about?

You are driven to uncover the root cause of a problem, quickly analyze potential solutions, and make explicit and informed recommendations. You demonstrate superb communication, organization, and time management skills and can effectively handle several diverse and complex problems at the same time.

Experience: 3-5 years

Location: Bengaluru/Remote

Position: Permanent Role with a well-defined career path

Skills

Technical:

Must have - Office 360, Google Docs, CRM, MindMap, Research, Project Management Tools, Data mining and analysis.

Good to have - Document formatting, Creative writing, and Design skills.

Others:

- Strong verbal and written communication, strategic planning, and project management skills.

- Analytical and process-oriented mindset.

- Comfortable working across multiple departments in a deadline-driven environment.

Your job consists of

- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.

- Maintain and develop client success strategies and best practices and client support content with the help of the creative team.

- Communicate effectively with internal and external senior-level management to understand client needs, maximize retention and growth, and communicate learning.

- Maintain existing client success metrics and data as directed.

- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.

- Review the client journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.

- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.

- Collaborate, problem solves, and/or strategize upcoming client meetings with team members.

- Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

- Work with the sales and marketing team to drill client references and develop case studies.

Qualification : 

- Bachelors/Masters degree or MBA

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