Management Trainee at Pepper Advantage India
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Pepper Advantage - Telecaller (1-7 yrs)
- Daily productivity against allocation and minimum level of calls defined in CRM.
- Conversion of Callback, Broken PTP, PTP & OTS into payment.
- Contacting debtors to enact and negotiate debt recovery.
- Maintaining/updating database/MIS/Status of customer interactions on company system
- Responsible for monthly recovery targets.
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Dispute resolution and escalation to team leader.
- Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc.
- Follow up with team leader for completion of customers requirement and communication to customer till closer.
- Assignment to field if caller unable to collect or connect (wherever field resolution agent available)
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