HR at Pemlix Technology Solutions Private Limited
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Pemlix - Associate - Customer Service (0-3 yrs)
Pemlix is currently hiring for International UK Outbound process
Role Description :
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate for our International UK Process. The ideal candidate will possess excellent communication skills, problem-solving abilities ,and a commitment to delivering exceptional customer service.
Responsibilities :
- Respond to customer inquiries and provide information about products/services in a professional and timely manner.
- Handle and resolve customer complaints, ensuring customer satisfaction and retention.
- Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
- Utilize effective communication skills to assist customers across various international regions.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Stay informed about product/service updates and industry trends to better assist customers.
- Adhere to company policies and procedures to ensure consistency in service delivery.
Requirements :
- Fresher and Experienced candidate with Previous experience in customer service, preferably in an International process.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the capacity to handle challenging situations calmly.
- Familiarity with CRM software and other customer service tools.
- Ability to work in a dynamic and fast-paced environment.
- Flexibility to work in shifts to accommodate international time zones.
- Positive attitude and a commitment to providing exceptional customer service.
- Training will be provided by the company.
- It is a fixed work from office profile.
- Fixed Day Shift
- Fixed Salary + Incentives + PF Benefits.
