Job Description for Customer Success Manager

- As a Customer Success Manager, you'll play a critical role in ensuring that our customers are successful and getting value out of 6 Storage platform. You'll manage a portfolio of customers as their solutions are implemented and rolled out. In this role, you'll be working in SAAS platform and responsible for increasing user adoption, measuring success and addressing roadblocks if they come up. 

- Being a people person is a necessity for this position. You'll often find yourself traversing between business and technology topics.

Key Responsibilities :

- Build and strengthen client relationships by developing success plans and executing on those plans ina timely and organized manner.

- Handling and Guiding the Customer Success teams towards achieving the targets.

- Identify upsell opportunities and work with the sales team to see them through the sales cycle

- Manage client expectations and desired outcomes using strong leadership, project management, presentation skills.

- Primary point of escalation for account issues, following through on resolution by Partners, Professional Services, Sales, and/or Maintenance teams

- Act as the 6Storage client advocate for assigned book of clients, ensuring key decision makers understand the value of 6Storage

- Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations.

- Report client status to all levels of the organization using both qualitative and quantitative measures.

- Demonstrate the best-practices solution to make the case for expansion of modules licensed and to show opportunities for improvement

- Capture, coordinate, and track client feature requests with the Product Team

Skills You Need to Succeed :

- Ability to create Setup the account on 6Storage cloud and follow up customer to get required data for migration.

- Ability to show value of the product and upsell the additional products from 6Storage

- Ability to conduct customer interviews and engage them for reviews in review platforms in Capterra.

- Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success (Marketing, Product, Sales, Finance, Executive)

- Ability to demonstrate the product.

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