We need people with a passion for both the product and an outstanding user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current Paytm users. If you are looking for a fun full-time job, have an Android, iPhone or other smartphone, and consider yourself a smartphone gadget geek, keep reading.

Required Skills:

- Oversee the content strategy for a product area or set of features, draft clear, actionable support content based on the strategy

- Apply, maintain, and evangelize content standards and best practices

- Collaborate with operations, product, marketing, communications, and legal to explain complicated product and policy concepts in simple, jargon-free language

- Oversee video production and content creation for user education videos

- Create production estimates and manage production budgets, schedules and delivery

- Leverage data to improve WhatsApp's support experiences and troubleshoot known issues

Minimum Qualifications : 

- Bachelor's degree in English, Journalism, Communications or another related field

- 3+ years working experience with content (videos articles, blogs)

- Demonstrated experience in planning and drafting online help content/video briefs for social media platforms and/or mobile applications

- Demonstrated experience in multitasking and managing priorities

Preferred Qualifications :

- End-to-end Project Management ownership and experience working through ambiguity and executing complex projects

- Attention to detail

- Experience with content analytics tools

- Agency and media experience preferred

- Experience with video production technologies such as Adobe Premiere, Motion Graphics: Adobe After Effects, Photoshop, Illustrator, and Audio Editing: Adobe Audition

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