About Us :

- Paytm Travel has revolutionized the travel industry - with a goal to empower millions of travellers who choose us as their preferred travel partner. We are no. 2 in the travel segment, in India, within a span of a few years, which proves our capability and potential to become no. 1 soon. Being one of the largest travel platforms in the country, our aim is to not only ensure seamless, instant booking, but also a delightful journey. We strive to enrich customer experience by making every transaction transparent, honest and hassle free. To stay ahead of the curve, we are working aggressively towards our ambition to make travel affordable for all. With this customer centricity at our core, we strive to make Paytm Travel synonymous with a trustworthy travel partner.

About the team :

- They are eyes and ears to the brand and address any edge case first hand. Always on their toes and hustling to drive closure and enhancements in the process is what we are known for! Associates handling extremely critical escalations via various channels that are time-bound and crucial to be addressed with a 360 degree view.

About the role :

- Candidates should handle critical support escalations with in-depth analysis and ensure resolution within stipulated timelines and provide great customer experience.

Expectations/Requirements :

- Driving closure on escalations and process enhancements to reduce such scenarios; responsibilities include managing all social media handles, legal, nodal, consumer helpline complaints, and leadership escalations.

- Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience

- Previous experience in team handling Escalations or Support Chat/email Support.

- Insighting based on resolution and learnings

- Strong stakeholder management to ensure implementation of enhancements and fixing issues Superpowers/ Skills that will help you succeed in this role:

- High level of drive, initiative and self-motivation

- At least 2 years' experience in social media escalations management

- Exceptional multi-tasking skills

- Strong problem solving skills

Educational Qualification : Any Graduate

Why join us :

- A collaborative output driven program that brings cohesiveness across businesses through technology

- Improve the average revenue per use by increasing the cross-sell opportunities

- A solid 360 feedback from your peer teams on your support of their goals

- Respect, that is earned, not demanded from your peers and manager

Compensation :

- If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.