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11/12 HR
HR at Paysofintech

Views:233 Applications:30 Rec. Actions:Recruiter Actions:8

Payso Fintech - Executive - Customer Care (1-2 yrs)

Pune Job Code: 56233

Role: Customer Care Executive

Location: Pune

Summary/Objective :

The customer service executive position is responsible for answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities :

- Answer calls and responds to emails and chats

- Handle customer inquiries both telephonically and by email and chat

- Manage and resolve customer complaints

- Provide customers with product and service information

- Identify and escalate issues as per process

- Follow up with internal teams for resolution of customer issue and update the customer on the status of his query/complaint

- Follow up customer calls where necessary for update and closure

- Document all call information according to standard operating procedures

- Complete call logs

- Produce call reports

Education and Experience :

- Graduate with minimum 1 year experience in Inbound Contact Center preferably in BFSI domain

- Knowledge on banking products and services, payment or third party processor products, prepaid wallet products preferred

- Excellent Communication skills (oral and written)

Key Competencies :

- Verbal and written communication skills

- Proficient in speaking Hindi and English. Marathi desirable

Listening skills : 

- Problem analysis and problem solving

- Customer service orientation

- Attention to detail


- Team work

- Stress tolerance

- Resilience

Travel :

No travel is expected for this position.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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