Talent Aquisition Specialist at PayPal
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PayPal - Customer Solutions Role (1-5 yrs)
Job Description:
Core Duties:
- Answer phone calls, emails/Chat from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
- Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
- Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)
Competencies :
- Customer Focus
- Listening
- Problem Solving
- Composure
- Drive for Results
-Functional / Technical Skills :
- Ethics and Values
- Integrity and Trust
Skills Required :
- Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
- Strong written (email) communication utilizing proper grammar and punctuation
- Ability to work independently while making sound business decisions on case information
- Well-developed sense of urgency and follow through
- Ability to multitask multiple systems, screens, and tasks during customer contacts
- Time Management and Adherence to schedules
- Ability to learn and adapt to new software technologies
- Willingness to work hard and have fun doing it!
Note - Applicants have to be comfortable working night shifts and rotational Week offs.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
