HR Manager at Patseer Technologies Pvt Ltd
Views:98 Applications:20 Rec. Actions:Recruiter Actions:0
PatSeer - Executive - Customer Success (1-3 yrs)
JD For Customer Success Executive :
Roles & Responsibility :
- Gain full expertise and have a thorough understanding of PatSeer platform
- Provide technical support and ad-hoc training to customers, replying to inbound queries.
- Assist and work with customers to ensure their end user objectives are being met with the product. Also provide guidance on solving their day-to-day IP workflow challenges
- Ensure customer satisfaction and also educate them about new or existing functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
Mandatory Skill Set :
- Very strong analytical skills and structured problem-solving abilities
- Impeccable oral and written communication skills
Preferred Skill Set :
- Patent knowledge or experience
- Any certification in Patent or AI will be plus point
- Patent knowledge and/or Experience in the field of patent searching, analytics
- Any certification in Patent related courses or AI related courses for example, Chat-GPT prompts training, will be plus point
- Aid with the development of new features and/or tools and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
