HR - Executive at Patra India BPO Services Pvt Ltd
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Patra - Executive - Client Support (3-5 yrs)
Basic Responsibilities :
- Strong written, oral and interpersonal communications skills.
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Delivers fanatical customer service.
- Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Assist team members while communicating with Customer Support Representatives.
- Proven team player mentality.
Requirements :
- 3-5 Years' Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
- Familiarity with Customer Service Oriented industry is a plus.
- Flexible in Shifts.
- Experience in help desk ticketing, Softphone and remote support tools.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience while handling tough cases.
- University degree
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