Parts Avatar Investments Inc. is looking for candidates to join our international voice (outbound) process team. We want excellent customer service to be at the heart of everything we do. We believe remarkable talent, enthusiasm, and hustle add up to great work.

Designation : Associate

Job Type : Permanent

Job Location : Gurugram, Haryana-122003

- Canada Shift Timings (Night travel allowance + dinner facility at premises)

Working Days : 6 (Mon- Fri work from office and 1 day Work from home)

Job Responsibilities :

- Customer Interaction : Engage with customers over the call in a friendly and professional manner to address their queries, concerns, and requests effectively.

- Issue Resolution : Investigate and analyze customer issues, providing accurate information and troubleshooting assistance to resolve problems promptly.

- Product/Service Knowledge : Develop a deep understanding of the company's products/services to provide accurate and relevant information to customers.

- Maintain Records : Document customer interactions, details of inquiries, issues, resolutions, and any follow-up actions taken in the CRM system.

- Problem Solving : Use critical thinking and problem-solving skills to handle challenging customer situations and provide appropriate solutions.

- Quality Assurance : Adhere to established guidelines, policies, and procedures to maintain high-quality service standards.

- Feedback Collection : Gather customer feedback and insights to contribute to process improvements and enhance customer satisfaction.

- Adaptability : Be flexible in adapting to changing customer demands, processes, and technologies.

- Targets and Metrics : Achieve individual and team targets for call quality, resolution time, customer satisfaction, and other performance metrics.

Qualifications & Skills :

- High school diploma or equivalent; bachelor's degree preferred.

- Previous experience in international voice customer service or call center environment is advantageous.

- Excellent verbal communication skills in English (additional languages could be a plus).

- Active listening and empathy skills to understand and address customer needs effectively.

- Strong problem-solving skills and ability to think on your feet.

- Familiarity with using CRM systems and basic computer applications.

- Ability to remain composed under pressure.

- Flexibility to work in rotating shifts.

- Strong team player with the ability to collaborate across departments.

- Customer-centric mindset and commitment to delivering outstanding service.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.