Job brief

We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal- oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities :

- Provide troubleshooting assistance for customer orders, account statuses and relevant problems

- To collect inventory details from the stores with the help of the mobile application.

- You should be smart enough to recognise brands, product type and fill the same accordingly.

- To enlighten consumers about the billing process, application utilities, Rewards & offers (If any) in the application.

- To approach consumers and help them download the application and explain them about the utility of the app.

- The executive will travel or switch locations within a city or intercity

- Manage sales tracking tools and report on important information

- Keep record of sales trends

- Liaise with account managers to develop specific sales strategies.

- Stay up-to-date with new product and feature launches.

- Review pending orders and specific customers requests to ensure excellent customer service and customer experience

- Suggest sales process improvements.

Requirements :

- Proven work experience as a Sales support specialist or Sales support associate will preferred

- Having work experience with RingRing, HUL, P&G as a promoter will be a bonus

- Freshers are also eligible to apply for this role.

- Proficiency with MS Office Suite, particularly MS Excel

- In-depth understanding of sales principles and customer service practices

- Excellent communication skills

- Analytical and multitasking skills

- Teamwork and motivational skills

- Should have a Smart-phone and Own a Vehicle [Compulsory]

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