Senior HR at Paisa Bazaar
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Paisa Bazaar - Team Leader - Telesales (3-9 yrs)
Job Description :
- Fully responsible for meeting and exceeding targets as assigned periodically.
- Manage relationships with different departments to assist in smooth and effective functioning of the department.
- Communicate effectively and ensure teams are abreast on all product updates and of any changes in the process.
- Proactively work towards identification and solution of potential service delivery issues.
- Provide quick and alternative ways and solutions to resolve any operational issues.
- Responsible for managing attrition within specified limits.
- Maintain and analyze performance to ensure constant improvement.
- Monitor and conduct performance review with respective team members on daily/weekly/monthly basis.
- Constantly guide and motivate team members to better performance and improve working environment.
- Enable better performance/growth readiness for team members through coaching & amp; mentoring.
Skills Required :
- Should be able to effectively communicate the purpose of their company to both employees and customers.
- Must be able to follow the directions of upper management, and possess strong leadership and organization skills themselves.
- A high degree of operational excellence with an interest to do repetitive and detailed work.
- Strong Organizational skills in planning work and managing data.
- Work Experience in team handling:
- 3 to 9 years
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