Job Description

A Business Manager is part of the Project Management team at OysterConnect.com. A Business Manager not only ensures the successful implementation of projects that the Sales team brings in but also works towards repeat business, account growth & profitability. Following will be the key responsibilities of a Business Manager

1. Project Management

a. Manage end to end responsibility of the assigned project / account

b. Create self paced training programs on the cloud to ensure accurate skilling of each student before he/she starts work

c. Come up with innovative reward and recognition programs to get the best out of the assigned students

2. Student Management

a. Acquire and select interested students to work on the assigned projects

b. Assess students to gauge their understanding and retrain to bridge gap, if any

c. Mentor and work closely with students to ensure predetermined targets are met

3. Efficiency Enhancement

a. Use collaborative tools such as Basecamp, POImapper and our proprietary admin interface of OysterConnect.com to run and manage the project requirements

b. Use OysterConnect.com's internal interface to post project details, invite applications, select students, release certificates and to raise stipend requests

c. Create and implement processes to improve operational efficiency

4. Customer Engagement & Account Growth

a. Engage with Customers (Senior Managers in companies like TripAdvisor, Shiksha.com, GSK, Microsoft, Nestle, Yatra.com & Quikr) to iron out project level operational issues

b. Share regular project updates, insights and new ideas with customers in order to ensure regular account growth

c. Responsible for maximizing the efficiency, revenue and profitability of the assigned accounts by ensuring system and processes

d. Responsible for repeat business from the existing customers

5. Inter Departmental Engagement

a. Engage with Top Management & Sr. Manager - Operations to implement ideas to improve operational efficiency

b. Recommend simple features / functionalities to the Tech team in order to improve user experience and efficiency on OysterConnect.com

c. Engage with Commercial team to ensure timely raising of invoices for the assigned accounts

Desired Candidate Profile

- Excellent Target Orientation

- Excellent Communication Skills

- Excellent Email Writing & Content Making Skills

- Outstanding Process Orientation

- Outstanding Ownership

- Excellent MS Excel Skills

- Ability to communicate in simple and precise manner

- Ability to negotiate and convince in a logical manner

- Ability to Mentor and solve problems

- Willingness to use technology effectively to improve efficiency

- Ability to step up and take charge as and when required

- Prior experience in Client Management / Key Account Management roles is desirable

Reward and Recognition

- Compensation for this role is best in class. It is easily at the 80th percentile of similar roles.

- Most employees in this role get promoted within a year of joining.

- It provides an opportunity to engage with the Senior Management Team at OysterConnect.com on a daily basis

- Above all it is an opportunity to be a part of a unique and growing business model

About the Company

OysterConnect.com is a fast growing Company in a unique business space. OysterConnect.com has built India's largest network of students from top notch Business Schools. This unique network is leveraged by OysterConnect.com to complete tasks outsourced to it by companies. All such tasks are Project Managed by the team at OysterConnect.com. The students work from anywhere at anytime to achieve these tasks. They get paid on achievement of these tasks. This efficient crowdsourced system helps companies to achieve product transactions, product listings, hiring, training of business partners. Our customers include TripAdvisor, Shiksha, Nestle, Microsoft, GSK & Quikr.

Culture at OysterConnect.com: We are particularly proud of our culture. OysterConnect.com provides the culture of a startup along with the structure of an established company. Employees have easy access to Senior Management and participate in decision making. There is complete transparency relating to processes and decisions related to growth etc. At the same time there are clear cut HR policies for leave, compensation, structured and regular performance reviews and most importantly respect for work-life balance - for e.g people are expected to complete their work within 8 hours and not spend unnecessary time in office.

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