Role Description

Area Business Manager will be the single PoC from OYO for all property owners in that cluster. He/She will be responsible for driving business performance, maintaining relationship with owners, driving customer experience, resolving owner escalations and owning operations delivery for existing properties in the cluster.

KRAs

1. Stock Management:

- Achieve highest take from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues

- Take necessary actions for inventory control and ensure constant SRNs availability across the assigned portfolio

- Drive actions and initiatives to winback properties which have gone in sold-out, by speaking with the owner and resolving owner issues.

- Deploy R&M and other resources at the property to win-back KB rooms and sold-out properties

- Ensure revpar at the property by solving for perfect SMART inputs through owner alignment and internal coordination e.g., No restrictions - UMC/LID, prepaid, floors,presence of OTA handles, low 3C etc

- Enhance take through VAS sales and TR% reneg

- Take and drive decisions across offline demand, Supply, CX with the right balance

- Drive revenue by ensuring all bookings are being billed in the OYO tab and no booking is slipping or being misappropriated by the PM/Owner

2. Stakeholder Management:

- Meet with owners to solve for complex owner issues / painful owners and resolve any escalations

- Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively

3. Superior Guest Experience:

- Ensure cluster performance of Cx metrics against target, especially driving guest

experience performance for bottom properties in the cluster

- Manage daily operations of various SMART hotels and ensure adherence all OYO

Operational Procedures and guidelines

- Ensure quality standards to promote repeat business

- Implement and lead new initiatives at property to maintain great guest experience.

- Manage all CID/Shifting cases across the property clusters to ensure guest experience is not hampered

- Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs. Ensure the correct restrictions are in place on the web/app and work with cross functional teams to drive this

- Plan for emergency situations & dealing these with minimal cost impact- Water,Electricity, Staff Shortage, shifting etc.

4. Operations Efficiency:

1. Take initiatives for driving cost reduction and optimization of toiletries

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