ROLE -

Area Business Manager will be the single PoC from OYO for all property owners in that cluster.

He/She will be responsible for driving business performance, maintaining relationship with owners, driving customer experience, resolving owner escalations and owning operations delivery for existing properties in the cluster.

Job Specs

1. Stock Management:

- Achieve highest take from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues

- Take necessary actions for inventory control and ensure constant inventory availability across the assigned portfolio

- Drive actions and initiatives to win back properties which have gone in sold-out, by speaking with the owner and resolving owner issues.

- Deploy R&M and other resources at the property to win-back KB rooms and sold-out properties

- Take and drive decisions across offline demand, Supply, CX with the right balance

2. Stakeholder Management:

- Meet with owners to solve for complex owner issues / painful owners and resolve any escalations

- Managing assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively

- Drive owner engagement to maintain customer experience in properties

- Work and coordinate with central teams to drive various initiatives across the portfolio

3. Superior Guest Experience:

- Ensure cluster performance of Cx metrics against target

- Manage daily operations of various SMART hotels and ensure adherence all OYO Operational Procedures and guidelines

- Drive revenue by ensuring all bookings are being billed in the OYO tab and no booking is slipping or being misappropriated by the PM/Owner

- Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs. Ensure the correct restrictions are in place on the web/app and work with cross functional teams to drive this

- Plan for emergency situations & dealing these with minimal cost impact- Water, Electricity, Staff Shortage, shifting etc.

- Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for the cluster.

- Ensure quality standards to promote repeat business

4. Operations Efficiency:

- Take initiatives for driving cost reduction and optimization of toiletries

- Implement and lead new initiatives at property to maintain great guest experience.

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