Recruitment Lead at Outsourceace
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OutsourceACE - Team Lead - Sales/Customer Service (1-8 yrs)
Key Responsibilities :
- Manage a team of 5 -10 Agents in the US Shift.
- Should have handled and driven a sales/appointment setting/lead generation team
- Implementation of required measures for team improvement.
- Mentoring the new/junior members in the team.
- Driving the team to achieve targets daily, weekly basis
- Attrition control
- Make calls & confirm the appointments set . Also run through DEMOS of the service offering.
- Work in a blended call centre environment of handling calls, emails chats
- Client interaction on day to day activities & reports.
Skills Required :
- Excellent Communication Skills & strong Convincing Power
- Fluency in English & Hindi is a must, regional language will be added advantage
- Aggressive attitude, Pleasing Personality & Self Confident
- Candidate should have prior team handling experience.
- Hands on knowledge of MIS and Reporting Tools.
- Should be well-versed with the Customer Service or Technical support
- Minimum 1 Year of experience in Inbound/Outbound International Voice Process(Team Handling) in any BPO
- Ability to work & lead a team with a customer service focus
- Ability to operate under stress and demanding expectations
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
