The Company : HiPower Support Centre has been providing business process outsourcing solutions and services to global customers for over 16 years. We are a premium International contact center based in the heart of Electronic City, Bangalore. We have over 1,000 talented employees servicing customers worldwide, 24/7 throughout the year. Our culture is our focus. We ensure our team is treated with the highest standards of care, from the bottom, up. We believe in taking great care of our employees so they can take great care of our customers.

Job Responsibilities :

- Receive inbound calls from customers to interact with them and identify their needs

- Ensure daily shift call quotas and set targets are achieved

- Follow set communication guidelines in addressing the needs of customers

- Sell our products to customers

- Place outbound calls to customers to sell our products

- Take payment information and other pertinent information such as addresses and phone numbers

- Processing and implementation of orders.

- Answer questions about warranties or terms of sale

- Use telephones to reach out to customers and verify account information

- Inform customer of deals and promotions

- Build positive work relationship with customers to enhance the image and public perception of a company

- Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament

- Monitor trends in customer calls and alerts management in event of any suspicious activity

- Recommend potential products to management by collecting customer information and analyzing customer needs

Contribute to team effort by accomplishing related results as needed

- Place or update orders

Core Competencies :

- Previous sales experience preferred

- Confidence

- Patience 

- Excellent interpersonal skills

- Effective multi-tasking and time management skills

- Familiarity with CRM systems and practices

- Ability to Work Under Pressure

Benefits :

- Best in the industry pay

- Performance based incentives

- Incredible growth opportunities from internal IJPs

- Regular Rewards and Recognition Program

- Monthly Employee Engagement Activities

- Free unlimited meals

- Free transportation (both ways) for maximum ease

- Provide Escort service for women taking Company cab post 9pm

- Housing conveyance allowance

- Medical Insurance

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.