Recruiter at Oswaal Books
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Oswaal Books - Customer Relationship Management Role (2-5 yrs)
- Customer Relationship Management Designation CRM -B2B/B2C
Location : Agra
Education Qualification Essential : Any graduate or Master's degree with at least 2 years of
experience in handling customer issues.Key Set Of Skills/Experience :
- Proficiency in English (written and Verbal). Experience as a Customer Support
- Specialist or similar CS role. Familiarity with our industry is an advantage.
- The person should have excellent communication and problem-solving skills.
Key Responsibilities Of The Job :
SNO Areas :
1. Responding to customer queries in a timely, accurate and polite manner, via calls and emails.
2. Identifying customer needs and helping customers with the best suitable solution.
- To engage, retain and improve customer service experience.
3. Resolve/Report customer issues by liaising with the internal team.
4. Draft responses for different types of customer issues.
5. Gather customer feedback and share it with our Product, Sales, and Marketing teams.
6. Monitor customer complaints on calls and social media and reach out to provide assistance.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
