Skills Required :

- Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry.

- Preference will be given to candidates with experience in import-export documentation, and awareness of Incoterms, and international logistics procedures and industry regulations

- Excellent verbal and written communication skills especially in English

- Excellent interpersonal skills.

- Strong problem-solving abilities and the ability to work well under pressure.

- Familiar with Microsoft office, Google drive and Google- sheets.

- Ability to multitask, prioritize, and manage time effectively.

- A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service.

- Strong followup skills

- Self motivated, agile and proactive and results oriented

KRAs :

- Virtually ensuring smooth inbounds and outbounds with coordination with internal teams

- Resolve customer complaints and grievances immediately

- Communication with domestic & international clients to receive and process orders

- Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.

- Collaborate with the sales team to negotiate and renew contracts with clients.

- Cross-selling and upselling of other products and services

- Maintaining financial health and receivables of customer accounts and ensuring timely payments

- Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients.

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