Client Service Executive (US Shift Only)

Working in our fast paced client servicing team you will be responsible for managing all manner of client queries and issues. Working closely with our Client Service, Quality Assurance teams you- ll ensure our clients get the best experience.

Client service executives must respond promptly to client inquiries in a courteous and professional manner, and they also conduct presentations for management as requested. Additionally, these executives help develop support and sales strategies, identify efficiency issues, and make sure case management workflows are resolved promptly. They also review contracts to ensure they meet client expectations and help ensure client issues are resolved promptly. Client service executives must prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition. In all tasks, these executives must follow company procedures to respect client privacy.

- This role requires Excellent Communication Skills (English), Excellent Task Comprehension & Prioritization and Problem Solving Skills.

Responsible :

- Regular client communication through telephone and emails

- Understand the clients, their requirements and develop a close business relationship

- Act as SPOC for clients

- Organizing, scheduling and liaising with our QA teams to deliver the top notch service to clients

- Timely responses and resolutions of client queries and requests to agreed SLAs

- Generating revenue and working to KPIs

- To work closely within the team and outside the team to complete the client tasks, quires

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills :

- Client handling expertise

- Excellent verbal and written communication skills

- Outstanding organizational skills and ability to prioritize

- Flexible and adaptable

- Clear communicator

- Active listener & effective problem solver

- Patient and empathetic

- Ability to work well as part of a team or individually

- Ability to work effectively with multiple deadlines

- Excellent Team Player

- Comprehension and online research skills

- Decision making skills

- Identifying right opportunities for business expansion with clients

- Result oriented

- Self starter and self motivated

- Ability to work under pressure

- Well organized at work

- Having basic computer knowledge is a must to apply to this position. Experience in working with MS Office, Google Docs and other web application is a merit.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.