Associate Lead TA at OrangeMantra
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OrangeMantra - Key Account Manager - Sales (5-8 yrs)
Role :
- We are looking for highly motivated and quick learning individual to strengthen customer relationships, optimize sales processes, and improve business outcomes. The candidate should be able to enhance customer satisfaction, improve retention rates, and drive overall business growth.
Responsibilities and Duties :
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquiring a thorough understanding of key customer needs and requirements.
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
- Gather reports and communicate customers' feedback on service, technology, and product delivery.
- Strong understanding of Technologies, to support clients with prospect solutions.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize the Business revenue.
Competencies :
- Business Direction and Strategy : Strategic Thinking, Effective Decision Making, Systems Thinking and Negotiation and Influence
- Business Management : Results Focused, Project Management, Risk Management, Resource Management, Change Management, Communication Digital Awareness and Literacy
- Client Nurturing and Client relationship skills
- Excellent client-facing and internal communication skills
- Understanding and experience of the latest and upcoming technology developments
- People Management Competencies
- Managerial Courage
- Empathy
- Emotional Intelligence
- Motivate and Direct
- Build an Enabling Workplace
- Build Capability
- Manage Performance
- Accountability
- Lead with Humility
Experience, Qualifications :
- 5+ years of experience in Client Relationship management
- Prior experience in IT service industry
- B. Tech / MCA is the minimum eligibility criteria
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