HR - Associate at ORAI Robotics Pvt Ltd
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ORAI-ROBOTICS - Intern - Customer Success (0-1 yrs)
REQUIREMENTS:
- Candidate must possess excellent Customer Service and Customer Support Skills.
- Must have excellent Communication skills, both written and verbal.
- Strong Analytical skills to understand customer feedback and provide solutions.
- Must have a strong commitment to Customer Satisfaction.
- Should have knowledge about basic AI tools.
- Bachelor's degree in business administration, Marketing, Communications, or any related field is required.
- Prior customer service experience is a plus.
- Proficiency in Microsoft Office and CRM software preferred.
KEY RESPONSIBILITIES :
- Respond to customer queries and customers' concerns.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible for exhibiting capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
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