Requirement Details

Job Title/Designation : Sales Specialist

Job Description :

- Deriving results by executing solutions that have a significant impact on end-user experience

- Working towards over achieving monthly and quarterly targets by increasing wallet share of existing clientele

- Working closely with Business Intelligence, Sales, Sourcing, and other cross-functional key stakeholders to achieve the experience goals

- Executing support services (internal and external) with excellence

- Resolve queries and complaints raised by Client and Partners or employees (business or tool support)

- Develop and possess sound understanding of Client's internal platforms

- Responsible for driving adoption through training, collecting feedback, working with Product teams to fix broken items, and implement new features

- Successfully driving the metrics defined for measuring experience and performance

- Solving problems based on defined solutions using data and tech first approach

- Contributing creative ideas to processes in order to overcome bottlenecks, challenges and issues

- Collaborating cross-functionally and build relationships with internal & external stakeholders

- Taking complete ownership for individual results & working collaboratively within the team to drive the team's objectives

Key Objectives of the role :

- Upscale and increase wallet share of existing set of clients

- Understand clients, and be their voice in the Organization, consequently driving client happiness

- Provide superior customer service, placing heavy importance on brand experience and customer/supplier engagement/satisfaction

- Serve as the brand ambassador, developing and nurturing strong relationships with stakeholders, both external as well as internal

- Work as a team player, upholding company values and contributing to a positive working environment

- Drive complete P&L responsibility for his patch of accounts.

- Ensure Timely collections of Due receivables from the customer

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.