HR Manager at Opicle Technolgies Pvt Ltd
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Opicle - Executive - Business Development/Customer Support (0-1 yrs)
- Handle inbound and outbound calls from users regarding queries, technical issues, and general support.
- Provide prompt and courteous responses to user inquiries through phone calls, emails, and other communication channels.
- Assist users in navigating the BharatVit platform, troubleshooting issues, and providing solutions.
- Maintain accurate and detailed records of all interactions with users in the CRM system.
- Collaborate with the technical support team to escalate and resolve complex issues promptly.
- Proactively identify and report user feedback, trends, and potential areas for improvement to the relevant teams.
- Uphold BharatVit's standards of service excellence and professionalism in all user interactions.
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