Manager - People & Culture at Openhouse
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Openhouse - Education Counsellor (1-5 yrs)
Responsibilities :
- Own end-to-end sales journey for new and returning customers
- Build relationships with parents and students through continued engagement, primarily over phone and text
- Sharply identify customers- needs and pain points, and counsel them appropriately in order to convert to closure
- Support sales process through accurate and timely data entry on CRM and other data management tools
- Collaborate with other internal teams to ensure seamless operations
Preferred mindset :
- Enjoy the challenge of working in a fast-paced, start-up environment
- Ability to adapt to change, execute fast, and learn
- High attention to detail, comfort in managing multiple leads with different needs at various stages in the user journey at the same time
- Persistence, patience, and grit in the sales process with ability to deal with failure
- Empathetic, high on communication, self-starter who can be hands-on in managing parent/student/teacher relationships and solving unexpected situations
- Appreciate role of data in supporting process, and informing strategic decision-making
Desired experience:
- Bachelor's degree
- Fluency in written and spoken English, and spoken Hindi required; familiarity with Kannada or Bengali nice-to-have
- Internship or project-based experience exemplifying the mindset highlighted above Experience in sales, customer service or other customer-facing roles strongly preferred Helped build communities in the past
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