Title: Customer Sales & Support Junior Associate for a monthly bike rental organization

Description: We- re looking for an experienced customer sales & support individual (PLEASE READ THE JD - EXTREMELY IMPORTANT)

Location: Bangalore

Language (Verbal Communication): Hindi/Kannada/Telugu

Flexible working hours: Should be open to working on weekends

Education: High School Degree

Experience: Minimum 1-2 years, Startup experience will be an added advantage

Salary: Upto 2 LPA

The primary job roles and responsibilities of a customer support executive include

1. Proven customer support experience or experience as a client service representative.

2. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal. thereof. Prepares for customer inquiries by studying products, services, and customer service processes.

3. Records customer enquiries by documenting enquiry and response in customer's accounts.

4. Appropriate and timely follow-ups wherever required.

5. Escalate unresolved queries to respective departments for accurate redressal. Responds to customer inquiries by understanding

enquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

6. Track record of over-achieving quota.

7. Familiarity with CRM systems and practices.

8. Customer orientation and ability to adapt/respond to different types of behaviour.

9. Ability to multitask, prioritize, and manage time effectively improves quality service by recommending improved processes; identifying new product and service applications.

10. Updates job knowledge by participating in educational opportunities.

11. Accomplishes customer service and organization mission by completing related results as needed

Major skills and competencies required for this role include :

1. Exceptional communication and presentation skills.

- Excellent Communication is key in this profile.

- It is absolutely important for the executive to have fluent English communication skills.

2. Good listening and problem-solving skills

Ability to take and handle stress and pressure

3. Good interpersonal skills

Other qualities you should possess :

- Product knowledge

- Informing others

- Data entry skills

- Organization

- Analyzing information

- Verbal communication

- Reporting skills

- Managing processes

- Customer focus

- General consulting skills

- Multi-tasking

About Us :

Ontrack is a two-wheeler rental company, offering a rental arrangement of vehicles on a monthly basis. It is currently operational in Bengaluru.

Vision - To be the unique trendsetter of the sharing economy space for surface transportation

Mission - We aim to provide affordable & independent transportation to those who are dependent on cabs and autos for their everyday commute by renting out bikes out on a monthly basis.

Affordability - We provide our customers with an affordable alternative in order to ensure that their everyday commute is pocket-friendly and high on efficiency

Independence - With our help, our customers will not need stress over depending on another for their transportation

Job Type: Full-time

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