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12/12 Sonam
HR at Onsitego

Views:1164 Applications:308 Rec. Actions:Recruiter Actions:13

Onsitego - Escalation Specialist - Customer Service (3-12 yrs)

Mumbai Job Code: 139144

- Managing Escalation's promptly with end to end closure

- Handle complaints/escalations on social media /consumer court and coordinate with internal/ external teams to resolve the customers' concerns

- RCA - root Cause Analysis

- Handles escalations from customers and internal teams and ensures timely and accurate resolutions.

- Responsible for changing Customer's experience from 'irate' to 'happy' by convincing the customer for the solution offered as per the Onsite go's norms

- Collaborates with the Contact Center team and maintains up-to-date knowledge and resolutions regarding customers- issues, product problems, service questions and other general client concerns

- Resolves service problems by clarifying the customers- complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Monitor progress of incidents and work with internal stakeholder teams to ensure appropriate resources have been allocated and that resources are effectively working on the issue

- Lead by example on all fronts - Attendance and Punctuality adherence, Customer resolutions, dedication to work, complete ownership of tasks at hand and high on integrity

Experience:

- Over 3+ years of relevant work experience

- Good communication Skills

- Good coordination skills

If interested, Call on 9096396941

Company Website:- www.onsitego.com

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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