HR Growth Catalyst at OnlineSales.ai
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OnlineSales.ai - Customer Success Role (0-2 yrs)
At OnlineSales.ai, Customer Success is the core company strategy therefore we are looking for Customer Success intern who will play a central role in directing the future of the product.
What You- ll Do
- Understand customer outcomes by communicating with customers, analyse customer health metrics and gather other feedback via Intercom and Survicate.
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Collaborate closely with team members support renewals and expansion opportunities
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
- Collaborate with the engineering and development team to set up or configure our software platform as per customers- requirements and troubleshoot technical issues raised by customers
- Gauge customers- levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Being the main point of contact between the company and a number of named enterprise accounts
What We- re Looking For
- Willing to make mistakes fast enough to learn
- Educated to degree level preferred but not essential
- A high level of accuracy and attention to detail is required
- Excellent communication and interpersonal skills
- Flexible approach and an ability to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a - can do- attitude
- Extremely well organised with an ability to handle and digest large amounts of information from a variety of sources.
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