Account Management Executive

About OnGrid :

- OnGrid is India's fastest growing digital trust platform offering verifications, background checks, and references checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 50+ million checks across 1500+ happy clients.

- At OnGrid, we are focused on redefining and reimagining trust and accountability. Our platform and digital locker infrastructure (eLockr) would enable organizations to verify credentials instantly, and as much as possible, directly via issuing source. Having built the basic pillars of trust (and creating a profitable venture with 200+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

- In this pursuit, we are looking for a motivated Executive - Business Development with experience in designing and implementing a strategic sales plan that covers a wide customer base and helps in establishing a strong market presence.

Roles & Responsibilities :

- Building long-term relationships with key clients

- Build relationships with key employees among clients

- Addressing clients concerns and complaints

- Create plans to address clients- business needs

- Advise clients on creating profitable processes

- Schedule regular meetings with customers to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address customers needs

Requirements :

- Proven experience as a Client Operations Analyst or Relationship Executive

- Knowledge in CRC is a plus

- Background in customer service; industry knowledge is a plus

- Experience in tracking relevant KPIs (e.g. customer satisfaction)

- Proficient in MS Office, with working knowledge of CRM platforms

- Excellent communication and negotiation skills

- Problem-solving aptitude

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