Job Responsibilities: - Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk

- Manage escalated customer complaints her major incidents

 - Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business

- Responsible to maintain accurate records of discussions or correspondence with customers 

- Analyze statistics and other data to determine the level of customer service being provided by the organization 

- To build and grow good client relationship to ensure retention and business growth.

- To liaise with internal teams to ensure resource availability for on-time project delivery 

- To maximize revenue from existing accounts and develop new accounts within current clients 

- Collaborate with internal business teams to discuss on possible improvements to customer service

- Conduct regular review meetings with customers to discuss on issues

- Prepare weekly MIS including project status report

Qualification and Experience :

 - Engineering Graduate in Computer Science or Electronics -

- 0-1 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT

Knowledge and Skills : 

Proactive, Self-Motivated, Analytical mindset to solve issues with focus on client/customer requirement Takes initiative and accountability 

- Team Player and actively engage and contribute in the team Ability to manage timelines effectively 

 - Must have attention to detail Analytical mindset to solve issues with focus on client/customer requirement

 - Takes initiative and accountability 

- Team Player and actively engage and contribute in the team

- Ability to manage timelines effectively 

 - Must have attention to detail -

Flexible to work in 24x7 environment 

- Excellent communication in English (written & verbal) and interpersonal skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.