Support Job Description

Job Overview :

ONESTORE INDIA is based in New Delhi, India, Specialized in web based and mobile applications design & development. Over the years we successfully delivered hundreds of project globally. We have worked extensively in ERP, CRM software development and e-commerce solutions.

Responsibilities :

- Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs

- Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction

- Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery

- Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas

- Provide all necessary data to senior management upon request and coordinate meetings between departments

- Make travel arrangements for the sales team and the senior support staff when needed

- Establish active communication and engagement with all other departments to help out where necessary

- Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request

Qualifications :

- Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings

- Working knowledge of Excel spreadsheets including other data management software

- Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude

- Must have excellent verbal and written communication skills with a clear and friendly speaking voice

- Be strongly skilled in data entry, travel organization and customer service including basic math and reporting skills

- Attention to detail is necessary as well as being a people person with excellent customer service knowledge

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