Onboarding Manager

Location: Chandigarh

Experience: 1-6 Years

Must-Have :

- International Onboarding experience for the US region.

- This role supports US customers and requires working hours of 5 pm - 2 am.

JD:

Essential Functions & Responsibilities :

- Connect with ZoomInfo customers via phone and email to ensure a quick time to value post-sale and begin the onboarding process.

- Demonstrate exceptional customer service by serving as a conduit for customer inquiries and acting as the primary contact through interactions via multiple channels including phone, in-person, email, secure messaging, chat, etc.

- Follow the established ZoomInfo onboarding process to manage a high-activity pipeline of new & current customer base.

- Document interactions with customer in Salesforce.com/Gainsight and communicate clearly and effectively with internal stakeholders when needed.

- Actively triage customer reasons for no adoption/low usage and assist the customer/end user with addressing the issues they are experiencing, including, but not limited to: coordinating a training, referring to customer support, or communicating with product and engineering teams about a possible issue.

- Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services.

- Work with customers primarily via Email and Chat, as well as over the phone when needed to discuss inquiries in more detail.

- Document best practices and other useful information to better enable our customers through our online support tools.

- Learn third-party products and their integrations to educate and guide customers on.

- Usage and product adoption.

Required Education and Experience :

- At least 1 year experience in a SaaS company environment, preferably connecting with prospects/customers through phone/email.

- Experience with CRM tools with preference given to candidates with Salesforce experience.

- Preference given to candidates with experience using the ZoomInfo suite of products.

- Ability to analyze customer concerns and identify education and growth opportunities within an account.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.