Onapssive - Technical Support Role (1-3 yrs)
JD:
Technical Support Engineers: (Level - 1/2)
Your Role and Responsibilities
As Technical Support Professional, you are responsible to manage severity incidents Tickets using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.
Responsibilities :
- Dealing with external customers
- Companies that do business with Start-ups
- Support external Customers.
- Explain what is the service, what are the boarding/integration process and guide them during all the process
- Interacts with technical team (On Passive and Customer) to provide them all information to help them troubleshooting
- Assist users to register till Activation of their Accounts,
- Answer users- common questions help them to fix issues if they have any troubles.
- Work as an administrator to communicate with users if their account is locked
- Active user's account if user's account was locked by mistake.
Required Technical and Professional Expertise
- 3+ years of relevant experience in Java and SQL Structure & SAML concepts
- Experience with Active directory, LDAP based user ids
- Access/Identity management experience
- IT background (degree) or any Relevant Graduation degrees
- Basic understanding of Agile practices
- Voice / Non-Voice Process
- Technical Trouble Shooting Hardware and Networking
- IT Help Desk Desktop Support
- Technical Chat /Phone and Email Support Application Support (Voice) IT Trouble Shooting
- Would be flexible with shifts and extended hours for Business Requirements.
- Knowing MS-excel would be an advantage.
Preferred Technical and Professional Expertise
- Security and Cloud background
- CCNA or CCNP would be an added experience but not Mandatory.
- Identity Providers: Microsoft Azure, ADFS, Okta and CRM
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
