About Company:

Omnicuris Healthcare is a Digital CME platform providing e-learning modules in partnership with leading medical institutes, Center Government, State Governments and medical association such as Govt. of Karnataka, MP, Maharstra, Tata Memorial Center, Jayadeva Institute of Cardiology, Association of Physician of India, Federation of Obstetric and Gynecological Societies of India (FOGSI), Indian Dental Association (IDA) etc. The company was started by IITians & Industry Veterans

Role & responsibilities:

- The customer success manager is responsible for providing quality and efficient customer service to doctors nationwide for digital medical education programs

- Ensure that customer service calls and cases are answered in a timely, efficient and knowledgeable manner.

- Establishing work procedures and processes that ensure a high quality communications with clients as well as users on the platform

- Uses appropriate judgment in escalating the issues to the relevant department/individual

- Making outbound calls to collect feedback about platform content in order to improvise the relevancy of educational programs as well as to improve features on platform

- Manage various communication channels like social media, live chat and emails to engage with users in order to provide quick resolution of issues

Requirement: Any Graduate/Post Graduate

- 1-3 years of experience in working / managing customer support team across voice / chat / email and social

- Exceptional interpersonal and communication skills, including strong writing and speaking skills

- Innovative solution seeking attitude

- Excellent organisational skills with an ability to manage multiple tasks to completion

- Excellent active listening, negotiation and presentation skills

- Basic computer skills including MS word, excel, power point etc

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.