Experience as Team Leader/Asst. Manager for a Telesales process, should equip adequate knowledge of Call centre metrics, understanding & efficiently driving Dialler and calling processes.

What you will be doing :

- Leading a team of Telecallers & responsible to drive their performance

- Assuring Team conversion target to be met & exceeded matching the forecasted numbers week on week & month on month basis.

- Monitoring both agent & dialler performance on real time basis driving best output

- Experienced in uploading leads, fetching reports on dialler, maintaining appropriate pace & rechurn strategy to aim a healthy Talktime daily.

- Agent mentoring, coaching & feedback sharing. Regular call & documentation audits.

- Interdepartmental coordination with BI, Process & City teams majorly.

- Should be efficient to plan & achieve daily targets

- Publishing daily, weekly, monthly process reports & dashboards. Should be excel expert in evaluating & showcasing process/team performance.

- Reviewing agents on weekly & monthly basis.

- Agent rostering & maintaining shrinkage.

- Maintaining process level SLAs

- 6 Days working in a week, rotational offs.

Who we are looking for :

- Should be well equipped to handle team performance & well versed with call centre knowledge.

- Open to work in 6 days rotational shift culture

- Should be open to travel as might be frequently required to visit & manage performance of Noida call centre.

- Good presentation, communication & email writing skills.

- Should have worked under sales & pressure situation.

What we will give you :

- Contributing to the global OLX Group success

- International career and growth opportunities

- Work with an international team of top engineers learning from one another

- Opportunity to pursue you further academic goals

- Competitive salary and great benefits

What you need to know about us :

- OLX is the world's leading classifieds platform in high-growth markets. It's available in more than 35 countries and in over 50 languages. The platform makes it so easy to connect people to buy, sell or exchange used goods and services.

- OLX is part of the OLX Group, a global product and tech company with 17 brands, +40 countries, +5000 people and one mindset.

- Our mission is to make it super easy for people to buy and sell almost anything, boosting local economies.

- We are proud to be different, and we work differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100 year-old company.

- We are curious, ambitious and allergic to corporate interference. We improvise, experiment and push each other further, embracing uncertainty and driving change. If you are as excited as us about this position and our company, we hope you join us! If you- d like to learn more about the OLX Group take a look at the other parts of our website. And remember, we are an equal opportunities employer.

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