Talent Acquisition at Olx
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OLX - Manager - Telesales - Contact Center Operations (7-12 yrs)
1. Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; manage production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
2. Maintains and improves call centre operations by monitoring team performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs
3. Accomplishes call centre human resource objectives by overseeing recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Maintains professional and technical knowledge by tracking emerging trends in call centre operations management;
4. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
5. Be a leader of leaders.
6. Proven track record in Outbound Sales.
7. Led annual sales revenues of >10Cr.
8. Great with reviewing reports and taking the right actions to drive performance.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
