Oliveboard - Manager - Customer Engagement (1-4 yrs)
Customer Engagement Manager
Job Description :
- Outbound calls for Conversion of leads received through various marketing channels
- Pitch the various product offerings including tests and online subscription platform
- Consistently achieve revenue targets in line with the objectives
- Proactively identify the cross-selling/up-selling opportunities with the existing users
- Work closely with the existing customer base to increase the sales pipeline
- Customer Relationship Management
- Provide constant customer feedback to the product and marketing teams.
Key Requirements :
- At least two years of sales and customer service experience via calls and live chat
- Effective communication skills - English and Hindi
- Must be an energetic self-starter with the ability to work both independently and within a team
- Excellent time management skills, attention to detail and the ability to multi-task
- Basic knowledge of various competitive exams
- Knowledge of social media platforms
Oliveboard is one of fastest growing ed-tech startups in India with a base of over 6 million users across all 28 States and 2000+ cities & towns of India. Oliveboard helps students prepare better for competitive exams. We are passionate about delivering a more data-driven form of learning where students can learn through videos and live classes while taking various kinds of practice
tests anytime and on any device. The adaptive engine continuously provides feedback to help the users to help improve their performance.
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