Oliveboard - Junior Associate - Online Reputation Management (0-2 yrs)
Oliveboard - Junior Online Reputation Management Associate
Key Responsibilities :
- A Jr. ORM Executive is responsible to monitor, connect, converse, engage and enhance brand's online reputation. To support various objectives for reputation, branding and audience engagement.
- Actively monitor and review user comments, suggestions, feedback and complaints across Google Play Store and Our Social Media Channels manually and using the related tools wherever possible.
- Promptly respond to negative comments, feedbacks, redressing complaints within client s specified turn-around time thus making the user journey with the brand worthwhile.
- Create brand awareness by responding to user queries and maintaining the brand reputation by changing the perception of people online.
- Acknowledging compliments showcasing the same on brand social media pages.
- Effectively identifying and utilizing social listening tools for response management.
- Sharing the brand comments on real-time basis with the respective brand associates/managers.
- Benchmarking our brand against competition on the same metrics.
- Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action.
Key Requirements :
- Completed Graduation in any stream from Recognized University.
- 0-2 years of experience in ORM, Social Media or Digital Marketing.
- Excellent English & Hindi Writing skills (without any grammatical errors).
- Good Knowledge of Google Sheets / Excel.
- Ability to Record, Analyze Data for regular reporting.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
