Responsibilities :

- Provide troubleshooting assistance for customer orders, account statuses and relevant problems

- Provide data and guides to help the sales team

- Develop and monitor performance indicators

- Manage sales tracking tools and report on important information

- Liaise with account managers to develop specific sales strategies

- Review pending orders and specific customers requests to ensure excellent customer service and customer experience

- Suggest sales process improvement

Requirements :

- 2 to 4 years of experience as a Sales support specialist or Sales support associate

- Hands on experience with CRM

- Proficiency with MS Office Suite, particularly MS Excel

- Excellent communication skills

- Analytical and multitasking skills

Oliveboard is one of the fastest growing EdTech start-ups in India with a base of over 9 million users across all 28 States and 2000+ cities & towns of India. It is a learning & practice platform for premier entrance exams. We are passionate about delivering a more data-driven form of learning where students can learn through videos and live classes while taking various kinds of practice tests anytime and on any device. Oliveboard's adaptive platform provides complete practice for an exam - Mock Tests, Sectional Tests, Adaptive Tests, Group Study Games along with Conceptual Videos & Lessons - all on one intelligent platform that continuously provides targeted recommendations on weak areas.

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