Oliveboard - Associate - Customer Service (2-3 yrs)
- Oliveboard is looking to hire a Customer Service Associate with a minimum of 2 years experience to join our Student Engagement Team.
Key Responsibilities :
- Respond to incoming user queries with regards to any issues that they might be facing
- Attend incoming calls on Oliveboard's board line and resolve user queries
- Attend to Live Chat queries coming in during the Business Hours
- Feed in relevant sales queries to the Inside Sales team
- Must strictly adhere to the Standard Processes in place for the CS team
- Ensure customer Satisfaction metrics are met across Chat and Support ticket queries
- Ensure Call quality metrics are met on incoming calls
Skills/Qualification Required :
- Minimum of 2 years experience in a Customer Service role at a B2C company
- Experience of working on any Support Ticketing platform like Zendesk, Zoho, Freshdesk etc., is preferred
- Must be Proficient in Hindi, English - speaking and writing
- The role will involve working for 6 days a week with a rotational off on Sunday
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
