Customer Support Specialist at OJ Commerce
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OJCommerce - Customer Support Specialist (1-5 yrs)
POSITION: Customer Support Specialist (Voice process)
OJ Commerce Inc. is a fast-growing retailer serving the US market through OJ Commerce.com and various market places such as Amazon, Walmart, and eBay. OJ Commerce is a privately held, profitable company headquartered in Miami, Florida, USA with a 100% dedicated back - office in Chennai. The workhours are flexible with predominantly India business hours with some overlap with US Eastern Time business hours based on need.
Experience: Total 2-4 years- experience in Phone support
Skill Sets:
- Position is responsible for resolving customer issues via inbound calls.
- Handling Customer Queries
- Respond to any claims submitted by customers.
- Respond to Customer Emails
- Facilitate Support Tickets
- During this process, analyzing any errors committed and provide feedback for improving procedures.
- Responsible to provide timely and effective resolutions to US customers.
- Fully responsible to delight prospective customer with satisfactory service
- Improve the quality of the customer interaction on a daily basis.
- Will be required to work with agents in other countries through remote sessions.
Desirable Skills :
- Candidates with experience in ecommerce / online retail
- Should be comfortable in dealing with senior leadership (internal & external)
- Communication Skills - Excellent verbal and written communication skills with ability to explain ideas very clearly.
- Self- motivated and flexible, with an ability to work independently.
- Shift Timing: Should be flexible to work in Night Shifts (6PM to 3AM & 9PM to 6AM IST)
- Work from Home
(Note: Initial 20 days of training will happen in Office floor (Chennai,Guindy))
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